Terms & Conditions

Last updated: 5 June 2026

These terms cover both the use of our website and the render cleaning work we carry out. Please read them. By using this site, or by booking us for work, you agree to them. Nothing here affects your legal rights as a consumer.

1. Who we are

This website is operated by Midland Render Care, a render cleaning business based at 222 Burton Road, Woodville, Swadlincote, Derbyshire, DE11 7JR. Midland Render Care is a partnership; the partners are Stephen James Fudge and Sheridan Marie Fudge. Where these terms say "we", "us" or "our", they mean Midland Render Care.

2. Using this website

You may use this website for your own lawful, personal purposes. You agree not to misuse it, attempt to gain unauthorised access to it, or use it in any way that could damage or disrupt it. We may update, change or remove parts of the website at any time, and we cannot promise it will always be available or error-free.

3. Our content

The content on this website — including text, photographs of our work, our logo and design — belongs to us or is used with permission. You may not copy, reproduce or reuse it without our written permission. Our before-and-after photographs are of real jobs and remain our property.

4. Quotes and pricing

Any price we give is based on the information and photos you provide and, where carried out, an on-site assessment. A quote is valid for 30 days from the date we give it, unless we say otherwise.

If the work turns out to be materially different from what was described — for example, far heavier staining, difficult access, or a different render type than expected — we will discuss any change in price with you before carrying on. We will never change a price without telling you first.

5. Booking and payment

A booking is confirmed once we have agreed a date with you. Payment is due on completion of the work, by bank transfer or card. We do not take a deposit.

6. Access and your responsibilities

So we can do the job safely and well, we ask that you:

• give us clear, safe access to the areas being cleaned;
• let us use an outside water supply and, where needed, an outside power point;
• close windows and doors, and move or cover anything near the walls that could be affected (such as garden furniture);
• keep pets and children away from the area while we work; and
• tell us in advance about anything we should know — for example existing damage, recent repairs, or sensitive planting.

If we cannot get safe access on the day, or the site is not ready, we may need to rearrange and a wasted-visit charge could apply.

7. Our work

We clean render using low-pressure soft washing and manufacturer-appropriate treatments. We will take reasonable care, work to a professional standard, and document the job with before-and-after photographs. We carry public liability insurance.

8. Results and what we can't promise

Render cleaning removes algae, lichen and organic staining. We cannot promise to remove every mark — some staining, paint damage or wear is permanent and pre-dates our visit, and we will tell you honestly if that is the case. Because algae is a living organism, some regrowth over time is normal; how quickly it returns depends on the wall's position, shade and surroundings, and is outside our control. Any guidance we give on how long a clean will last is an estimate, not a guarantee.

9. Cancelling or rearranging

If you need to cancel or move your booking, please give us at least 48 hours notice where you can. We may also need to rearrange — most often because of weather, since safe and effective cleaning depends on suitable conditions. If we rearrange, we will offer you the earliest sensible alternative date at no extra cost.

10. Photographs

We photograph and film our work before and after as a standard record. We may use these images (which do not show your address or any identifying details) on our website, social media and marketing. If you would prefer we did not use photos of your property, just tell us before the job and we will respect that.

11. Our responsibility to you

We will carry out the work with reasonable care and skill. We are not responsible for:

• pre-existing faults, damage or wear in the render, paintwork, seals or fixings;
• defects that were present but not reasonably visible before we started; or
• damage caused by you not telling us about something we should have known.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are not affected by these terms.

12. Complaints

If you are not happy with any part of the work, please tell us as soon as you can and we will do our best to put it right. Email info@midlandrendercare.co.uk or call 01283 293283.

13. Links to other websites

Our website may link to other sites, such as render manufacturers, for your convenience. We are not responsible for the content of those sites or what they do with your data.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your job is the one in place when you book. We will change the "last updated" date above whenever we make changes.

15. Governing law

These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

16. Contact

Questions about these terms? Email info@midlandrendercare.co.uk or call 01283 293283. See also our Privacy Policy and Cookie Policy.